I recently had a pallet shipped through your company to Seattle and just wanted you to know how much I appreciated the genuine willingness to help me and the wonderful customer service that Owen and Alisha provided! Alisha was my first point of contact and was cheerful, patient and prompt in getting back to me with an approximate shipping rate and not ever having shipped in this quantity, I felt at ease. My brother and I brought the items in and were greeted by Owen who demonstrated sincere understanding for my concerns with several fragile and valuable items…many of which are family heirlooms. He was also prompt in staying in touch with me regarding the cost, process and shipping details…especially since I was flying back to Seattle the following day! After a non-stop, somewhat emotional week of cleaning out my Dad’s house so he can downsize, it was comforting to know my valuables were in good hands being shipped across the country.
Upon picking them up a few days ago, everything survived the journey that began with your passionate team of employees! Thank you and kudos to Owen for his pleasant demeanor and expert packing skills! I will certainly have my Dad pass your name around and use you again in the future if the occasion arises.